Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • United Kingdom : 7 - 14 business days
  • United States : 7 - 14 business days
  • Australia, New Zealand and Oceania : 2 - 5 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I don't accept returns, exchanges, or cancellations

But please contact me if you have any problems with your order.

Frequently Asked Questions

Australia Post Internation Delivery Policy

† Standard delivery times between metropolitan areas of major cities, excludes time in customs if applicable and may be subject to delay due to causes outside of Australia Post's control.

Sizing details

Refunds will not be issued for standard sizing issues.
Each item clearly states the size of my toppers and the inclusive of requesting larger or smaller on ordering.

Custom and personalized orders

Refunds will not be given to customers if the order is not received prior to your event.
Production and shipping times are clearly stated in our shops policies and on each item when ordering.
It is not the sellers responsibility if you have not ordered within an ample time frame.

Custom and personalized orders

Our office hours are Monday - Friday 9am to 4pm messages outside of these times will be replied to on the next business day

Custom and personalized orders

Refunds or Exchanges will not be issued for dislike of design or font choice once the order has been shipped/received.
All of my cake toppers are listed by font / style, if you require a proof before dispatch please add a note to seller on checkout, if this isn't requested a design proof will not be sent.

Colour Choice

Refunds will not be given if the customer is unhappy or dislikes the colour of the item once delivered.
Customers can contact us before ordering to check colour options are suitable.

Care instructions

Do NOT wash cake toppers - the stem can be wiped clean with a damp wet cloth ONLY - do not use any chemicals when wiping the stem as this can cause the colours to fade or wipe off completely in the case of Mirror acrylic ad metallic rose gold.

Care instructions

TIMBER CAKE TOPPERS - are a single use item
They can be wiped clean with a dry cloth only

Legal imprint