Placeholder Frequently Asked Questions | SugarBoo Frequently Asked Questions Frequently Asked Questions

MOST ORDERS PROCCESSED WITHIN 1 BUSINESS DAY - PICKUP ROWVILLE AVAILABLE ON CHECKOUT

Frequently Asked Questions

We understand that every occasion is unique and may require a special touch. That's why we offer the option to personalize your cake topper with names, dates, or even a heartfelt message.

In the dedicated custom toppers section, you'll find an array of designs to suit various themes and celebrations. From elegant monograms to gorgeous silhouettes, there's something for everyone. Choose from different materials such as mirror acrylic, coloured acrylic and timber, for a truly customized experience.

To make the ordering process seamless, we recommend leaving a note to the seller during checkout. This allows you to communicate any specific details or requirements you have in mind for your cake topper. Whether it's a particular colour scheme, font style, or size preference, our team will work closely with you to bring your ideas to life.

Currently, our production time is 1-2 business days. 

If you're in Australia, you have the option to choose Express Post during checkout.

Additionally, if you prefer, you can pick up your order from our location in Rowville Melbourne VIC 3178

Sizing details

Refunds will not be issued for standard sizing issues. Our cake toppers are generally 14cm wide x 21cm tall inclusive of the stick for the majority of our designs.
Each item clearly states the size of my toppers and the inclusive of requesting larger or smaller on ordering.

Custom and personalized orders

Refunds will not be given to customers if the order is not received prior to your event.
Production and shipping times are clearly stated in our shops policies and on each item when ordering.
It is not the seller’s responsibility if you have not ordered within an ample time frame.

Custom and personalized orders

Refunds or Exchanges will not be issued for dislike of design or font choice once the order has been shipped/received.
All of my cake toppers are listed by font / style, if you require a design proof before dispatch please add a note to seller on checkout, if this isn't requested a design proof will not be sent.

Colour Choice

Refunds will not be given if the customer is unhappy or dislikes the colour of the item once delivered.
Customers can contact us before ordering to check colour options are suitable.

Returns & Refunds

If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Pick Up

Pick up is available from a residential address in Rowville VIC 
You can use the coupon code PICKUP3156 on checkout if you would like to collect your item.
Once the order is ready for collection, we will send you the details to collect.

Care instructions

Do NOT wash cake toppers - the stem can be wiped clean with a damp wet cloth ONLY - do not use any chemicals when wiping the stem as this can cause the colours to fade or wipe off completely in the case of Mirror acrylic and metallic rose gold.

Care instructions

TIMBER CAKE TOPPERS - are a single use item.
They can be wiped clean with a dry cloth only.
If you wish to use a timber topper multiple times, please wrap the stem in glad wrap or foil before inserting into a cake.

PLEASE NOTE: We do not have a store front - if this changes we will be sure to update our information accordingly.