FAQ's


 

We process all cake topper orders within 1 business day!

 

Orders for multiple items such a custom Christmas decorations and large signage may take a few days. 

We Ship Worldwide

Flat Rate Tracked Postage anywhere in the world $25AUD

 

Australia Post International Delivery Policy

† Standard delivery times between metropolitan areas of major cities, excludes time in customs if applicable and may be subject to delay due to causes outside of Australia Post's control.

Sizing details

Refunds will not be issued for standard sizing issues.
Each item clearly states the size of my toppers and the inclusive of requesting larger or smaller on ordering.

Custom and personalized orders

Refunds will not be given to customers if the order is not received prior to your event.
Production and shipping times are clearly stated in our shops policies and on each item when ordering.
It is not the sellers responsibility if you have not ordered within an ample time frame.

Custom and personalized orders

For our own sanity & that of our family we have set our office hours
Monday - Friday 9am to 4pm messages outside of these times will be replied to on the next business day.
On occasion when time prevails we may reply out of hours.

Custom and personalized orders

Refunds or Exchanges will not be issued for dislike of design or font choice once the order has been shipped/received.
All of my cake toppers are listed by font / style, if you require a proof before dispatch please add a note to seller on checkout, if this isn't requested a design proof will not be sent.

Colour Choice

Refunds will not be given if the customer is unhappy or dislikes the colour of the item once delivered.
Customers can contact us before ordering to check colour options are suitable.

Care instructions

Do NOT wash cake toppers - the stem can be wiped clean with a damp wet cloth ONLY - do not use any chemicals when wiping the stem as this can cause the colours to fade or wipe off completely in the case of Mirror acrylic ad metallic rose gold.

Care instructions

TIMBER CAKE TOPPERS - are a single use item
They can be wiped clean with a dry cloth only
If you wish to use a timber topper multiple times please wrap the stem in glad wrap or foil before inserting into a cake.

Returns & Refunds

If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Pick Up

Pick up is available from a residential address in Ferntree Gully VIC - near Knox City.

You can use the coupon code PICKUP3156 on checkout if you would like to collect your item.
Once the order is ready for collection we will send you the details to collect.

PLEASE NOTE: We do not have a store front at the time of writing this July 2018 - if this changes we will be sure to update our information accordingly.